Banking
New sales and transaction channels, changing customer preferences and increasing demands to cut costs reshape the banking industry, especially retail banking. Fuelled by external influences, the industry is also undergoing a significant concentration process.
Caught between the conflicting goals of reducing costs per transaction and increasing the "personal touch" of the offered services, banks face a crucial task regarding design of the respective processes and systems. Obviously, the challenge is to concentrate on few yet flexible systems and at the same time to maintain proximity to customers.
C1 Group assists its clients to ascertain and evaluate the available options and to initiate the process and system alignments required. In the front-office, this can include process standardisation and automation as well as an IT-based integration of communication channels. In the back-office, likely activities include an upgrade of the old, monolistic core banking systems with flexible and future-oriented architectures.
Caught between the conflicting goals of reducing costs per transaction and increasing the "personal touch" of the offered services, banks face a crucial task regarding design of the respective processes and systems. Obviously, the challenge is to concentrate on few yet flexible systems and at the same time to maintain proximity to customers.
C1 Group assists its clients to ascertain and evaluate the available options and to initiate the process and system alignments required. In the front-office, this can include process standardisation and automation as well as an IT-based integration of communication channels. In the back-office, likely activities include an upgrade of the old, monolistic core banking systems with flexible and future-oriented architectures.
